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Any cancellations following will follow the same \"No Show\" Policy explained below.\n\n**2nd Time:** We are sad you missed your appointment...since your stylist was unable to fill your spot, you will be charged **50% of the original services booked.**\n\n**3rd Time:** We miss you and your stylist has been waiting! **100% of the booked appointment will be charged** and you will be put on a **walk-in only basis.**\n\n### Confirmations\n\nAs a courtesy, confirmations are started **72 hours in advance** with a text and/or email and followed by a phone call **24 hours in advance** before your appointment. Please understand it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.\n\n### Late/Tardy Policy\n\nWe will always try our best to accommodate you if you're running behind, stuck in traffic, etc. It happens—we know! For this reason, we have set some general ground rules for such situations. Clients will generally be allowed a **15-minute grace period.** If you are able to make it in time for your full service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in that time allotted for you or possibly reschedule. Please always call if you think you'll be running late to avoid any cancellation or no-show fees.\n\n### Same Day Appointments / Cancellations\n\nFor any same-day appointments, changes or cancellations will be treated as a first-time cancellation and will be subject to a **$25 fee.**\n\n### Uncontrollable Circumstances Policy\n\nIn the event of severe weather, natural disasters, or other major uncontrollable circumstances (including but not limited to road closures, state emergencies, or widespread service disruptions), cancellation and no-show fees may be waived at management's discretion.\n\nPlease understand that when you forget or cancel your reservation without giving enough notice, we miss the opportunity to fill that appointment time and guests on our waiting list miss an opportunity to receive services. Since services are reserved for you personally, a no show/cancellation fee will apply.\n\n**Thank you for your help and support.**\n\nIf you have questions or concerns, please reach out to us:\n\n**[info@flyingscissorssalon.com](mailto:info@flyingscissorssalon.com)**\n**352-241-6667**\n<br>\n<hr>"}]},{"files":[],"order":0,"fastId":"MarkdownContent","componentIdentifier":"461715f6-763e-4c50-afd2-57ba819d3093","contentNodes":[{"content":"## Privacy Policy – SMS/Text Messaging Communications\nEffective Date: June 2, 2026\n\nWelcome to Flying Scissors Salon & Spa and Hair Solutions International.\n\nYour privacy matters to us. This Privacy Policy explains how we collect, use, and protect information related to our two-way SMS/text messaging communications.\n\n### 1. Information We Collect\n\nWhen you opt into our SMS communications, we may collect:\n\n* Your name\n* Mobile phone number\n* Appointment information\n* Message history and communication preferences\n* Responses sent through text messaging\n* Any information voluntarily provided during SMS conversations\n\n### 2. How We Use SMS Communications\n\nWe use text messaging to:\n\n* Confirm, schedule, or modify appointments\n* Send reminders and follow-ups\n* Provide guest support and customer service\n* Share updates regarding reservations, services, promotions, or events\n* Respond to inquiries and requests\n* Improve guest experience and communication efficiency\n\n### 3. Consent to Receive Messages\n\nBy providing your mobile number and opting into SMS communications, you consent to receive recurring text messages from Flying Scissors Salon & Spa and/or Hair Solutions International.\n\nMessage frequency may vary depending on your interaction with us.\n\nStandard message and data rates may apply depending on your mobile carrier.\n\n### 4. Opt-Out Instructions\n\nYou may opt out of SMS communications at any time by replying:\n\n* STOP\n* CANCEL\n* UNSUBSCRIBE\n* END\n* QUIT\n\nAfter opting out, you may receive one final confirmation message verifying your removal from future SMS communications.\n\nFor assistance, reply HELP or contact us directly.\n\n### 5. Information Sharing\n\nWe do not sell, rent, or share your mobile information with third parties or affiliates for marketing or promotional purposes.\n\nYour information may only be shared with trusted service providers necessary to operate our communication systems, scheduling platforms, or business operations, and only under strict confidentiality obligations.\n\n### 6. Data Security\n\nWe implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.\n\nWhile no system is completely secure, we continually work to maintain appropriate protections for your data.\n\n### 7. Retention of Information\n\nWe retain SMS communication records only as long as reasonably necessary for operational, legal, compliance, or guest service purposes.\n\n### 8. Children’s Privacy\n\nOur services are not directed toward children under the age of 13. We do not knowingly collect personal information from children through SMS communications.\n\n### 9. Changes to This Policy\n\nWe may update this Privacy Policy periodically. Any updates will be posted on our website with the revised effective date.\n\n### 10. Contact Information\n\nFlying Scissors Salon & Spa\n\n260 Citrus Tower Blvd Suite D/E\nClermont, FL 34711\n\nPhone: (352) 241-6667\nEmail: info@flyingscissorssalon.com\n\n### 11. SMS Compliance Disclosure\n\nBy opting into our SMS program, you acknowledge and agree to receive conversational, appointment-related, and customer care text messages from Flying Scissors Salon & Spa and Hair Solutions International.\n\nConsent is not a condition of purchase.\n\nMessage and data rates may apply.\n\nMessage frequency may vary.\n\nReply STOP to opt out.\n\nReply HELP for assistance.\n\n<br>\n<hr>"}]},{"files":[],"order":0,"fastId":"MarkdownContent","componentIdentifier":"81047b80-9689-436e-83f2-84f6fd69d8da","contentNodes":[{"content":"## Terms of Service\nEffective Date: June 2, 2026\n\nWelcome to Flying Scissors Salon & Spa and Hair Solutions International.\n\nBy accessing our website, booking services, communicating with us, or participating in our SMS/text messaging programs, you agree to the following Terms of Service.\n\n### 1. Acceptance of Terms\nBy using our services, website, online booking systems, forms, or SMS communications, you acknowledge that you have read, understood, and agreed to these Terms of Service.\n\n### 2. Services Provided\nFlying Scissors Salon & Spa and Hair Solutions International provide beauty, salon, hair enhancement, trichology, wellness, and related guest services.\n\nAll services are subject to availability, consultation approval, scheduling limitations, and professional discretion.\n\n### 3. Appointment Policies\n* Appointments and reservations may require confirmation.\n* Cancellations or reschedules may be subject to company policies and fees.\n* No-show appointments may incur charges.\n* Please arrive on time to ensure the best guest experience.\n\n### 4. Payment Terms\nPayment is due at the time services are rendered unless otherwise agreed upon in writing.\n\nWe may offer payment plans or financing options through approved providers. Failure to comply with payment agreements may result in collection activity or suspension of services.\n\n### 5. SMS/Text Messaging Terms\nBy opting into our SMS communications, you agree to receive appointment reminders, customer care messages, scheduling updates, promotional communications, and related notifications.\n\n* Message frequency may vary.\n* Message and data rates may apply.\n* Consent is not a condition of purchase.\n* You may opt out anytime by replying STOP.\n* Reply HELP for assistance.\n\n### 6. Intellectual Property\n\nAll website content, branding, logos, graphics, text, videos, educational materials, and marketing assets are the property of Flying Scissors Salon & Spa and/or Hair Solutions International unless otherwise stated.\n\nUnauthorized reproduction, copying, distribution, or commercial use is prohibited.\n\n### 7. User Conduct\n\nUsers agree not to:\n\n* Use our services unlawfully\n* Harass or abuse staff members\n* Attempt unauthorized access to systems or accounts\n* Provide false or misleading information\n* Interfere with business operations or communications\n\n### 8. Limitation of Liability\n\nFlying Scissors Salon & Spa and Hair Solutions International are not liable for indirect, incidental, special, or consequential damages arising from the use of our services, website, or communications.\n\nResults from salon, cosmetic, hair restoration, or wellness-related services may vary by individual.\n\n### 9. Third-Party Services\n\nOur website or communications may contain links or integrations with third-party services, including booking systems, financing providers, payment processors, or social media platforms.\n\nWe are not responsible for the policies, practices, or content of third-party providers.\n\n### 10. Privacy\n\nYour use of our services is also governed by our Privacy Policy and SMS Privacy Policy.\n\n### 11. Changes to Terms\n\nWe reserve the right to modify these Terms of Service at any time. Updated versions will be posted on our website with the revised effective date.\n\n### 12. Governing Law\n\nThese Terms shall be governed and interpreted under the laws of the State of Florida without regard to conflict of law principles.\n\n### 13. Contact Information\n\nFlying Scissors Salon & Spa\n\n260 Citrus Tower Blvd Suite D/E\nClermont, FL 34711\n\nPhone: (352) 504-3238\n\nEmail: info@flyingscissorssalon.com\n\nBy continuing to use our services, website, booking systems, or SMS communication platforms, you acknowledge and agree to these Terms of Service."}]},{"files":[],"order":0,"fastId":"MarkdownContent","componentIdentifier":"b03a4761-7f46-46c1-bd2e-9e59b79c6dd1","contentNodes":[{"content":"# Salon Policies"}]}]}},"pageContext":{}},
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