Salon Policies

Cancellation / No-Show Policy

Every appointment is specially reserved for you, although we understand that sometimes schedule adjustments are necessary; we respectfully ask for any cancellations or appointment changes 48 hours (max 4 per year) in advance and a credit card will be required on file to book any appointment.

48 Hour Cancellation Policy

First Cancellation with less than 48-hour notice or No-Show: A $25 fee will be charged. Any cancellations following will follow the same "No Show" Policy explained below.

2nd Time: We are sad you missed your appointment...since your stylist was unable to fill your spot, you will be charged 50% of the original services booked.

3rd Time: We miss you and your stylist has been waiting! 100% of the booked appointment will be charged and you will be put on a walk-in only basis.

Confirmations

As a courtesy, confirmations are started 72 hours in advance with a text and/or email and followed by a phone call 24 hours in advance before your appointment. Please understand it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.

Late/Tardy Policy

We will always try our best to accommodate you if you're running behind, stuck in traffic, etc. It happens—we know! For this reason, we have set some general ground rules for such situations. Clients will generally be allowed a 15-minute grace period. If you are able to make it in time for your full service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in that time allotted for you or possibly reschedule. Please always call if you think you'll be running late to avoid any cancellation or no-show fees.

Same Day Appointments / Cancellations

For any same-day appointments, changes or cancellations will be treated as a first-time cancellation and will be subject to a $25 fee.

Uncontrollable Circumstances Policy

In the event of severe weather, natural disasters, or other major uncontrollable circumstances (including but not limited to road closures, state emergencies, or widespread service disruptions), cancellation and no-show fees may be waived at management's discretion.

Please understand that when you forget or cancel your reservation without giving enough notice, we miss the opportunity to fill that appointment time and guests on our waiting list miss an opportunity to receive services. Since services are reserved for you personally, a no show/cancellation fee will apply.

Thank you for your help and support.

If you have questions or concerns, please reach out to us:

info@flyingscissorssalon.com 352-241-6667

Privacy Policy – SMS/Text Messaging Communications

Effective Date: June 2, 2026

Welcome to Flying Scissors Salon & Spa and Hair Solutions International.

Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect information related to our two-way SMS/text messaging communications.

1. Information We Collect

When you opt into our SMS communications, we may collect:

Your name
Mobile phone number
Appointment information
Message history and communication preferences
Responses sent through text messaging
Any information voluntarily provided during SMS conversations

2. How We Use SMS Communications

We use text messaging to:

Confirm, schedule, or modify appointments
Send reminders and follow-ups
Provide guest support and customer service
Share updates regarding reservations, services, promotions, or events
Respond to inquiries and requests
Improve guest experience and communication efficiency

By providing your mobile number and opting into SMS communications, you consent to receive recurring text messages from Flying Scissors Salon & Spa and/or Hair Solutions International.

Message frequency may vary depending on your interaction with us.

Standard message and data rates may apply depending on your mobile carrier.

4. Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP
CANCEL
UNSUBSCRIBE
END
QUIT

After opting out, you may receive one final confirmation message verifying your removal from future SMS communications.

For assistance, reply HELP or contact us directly.

We do not sell, rent, or share your mobile information with third parties or affiliates for marketing or promotional purposes.

Your information may only be shared with trusted service providers necessary to operate our communication systems, scheduling platforms, or business operations, and only under strict confidentiality obligations.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

While no system is completely secure, we continually work to maintain appropriate protections for your data.

7. Retention of Information

We retain SMS communication records only as long as reasonably necessary for operational, legal, compliance, or guest service purposes.

8. Children’s Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children through SMS communications.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on our website with the revised effective date.

10. Contact Information

Flying Scissors Salon & Spa

260 Citrus Tower Blvd Suite D/E Clermont, FL 34711

Phone: (352) 241-6667 Email: info@flyingscissorssalon.com

11. SMS Compliance Disclosure

By opting into our SMS program, you acknowledge and agree to receive conversational, appointment-related, and customer care text messages from Flying Scissors Salon & Spa and Hair Solutions International.

Consent is not a condition of purchase.

Message and data rates may apply.

Message frequency may vary.

Reply STOP to opt out.

Reply HELP for assistance.

Terms of Service

Effective Date: June 2, 2026

Welcome to Flying Scissors Salon & Spa and Hair Solutions International.

By accessing our website, booking services, communicating with us, or participating in our SMS/text messaging programs, you agree to the following Terms of Service.

1. Acceptance of Terms

By using our services, website, online booking systems, forms, or SMS communications, you acknowledge that you have read, understood, and agreed to these Terms of Service.

2. Services Provided

Flying Scissors Salon & Spa and Hair Solutions International provide beauty, salon, hair enhancement, trichology, wellness, and related guest services.

All services are subject to availability, consultation approval, scheduling limitations, and professional discretion.

3. Appointment Policies

Appointments and reservations may require confirmation.
Cancellations or reschedules may be subject to company policies and fees.
No-show appointments may incur charges.
Please arrive on time to ensure the best guest experience.

4. Payment Terms

Payment is due at the time services are rendered unless otherwise agreed upon in writing.

We may offer payment plans or financing options through approved providers. Failure to comply with payment agreements may result in collection activity or suspension of services.

5. SMS/Text Messaging Terms

By opting into our SMS communications, you agree to receive appointment reminders, customer care messages, scheduling updates, promotional communications, and related notifications.

Message frequency may vary.
Message and data rates may apply.
Consent is not a condition of purchase.
You may opt out anytime by replying STOP.
Reply HELP for assistance.

6. Intellectual Property

All website content, branding, logos, graphics, text, videos, educational materials, and marketing assets are the property of Flying Scissors Salon & Spa and/or Hair Solutions International unless otherwise stated.

Unauthorized reproduction, copying, distribution, or commercial use is prohibited.

7. User Conduct

Users agree not to:

Use our services unlawfully
Harass or abuse staff members
Attempt unauthorized access to systems or accounts
Provide false or misleading information
Interfere with business operations or communications

8. Limitation of Liability

Flying Scissors Salon & Spa and Hair Solutions International are not liable for indirect, incidental, special, or consequential damages arising from the use of our services, website, or communications.

Results from salon, cosmetic, hair restoration, or wellness-related services may vary by individual.

9. Third-Party Services

Our website or communications may contain links or integrations with third-party services, including booking systems, financing providers, payment processors, or social media platforms.

We are not responsible for the policies, practices, or content of third-party providers.

10. Privacy

Your use of our services is also governed by our Privacy Policy and SMS Privacy Policy.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updated versions will be posted on our website with the revised effective date.

12. Governing Law

These Terms shall be governed and interpreted under the laws of the State of Florida without regard to conflict of law principles.

13. Contact Information